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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Matt Johnson

August 30, 2023

5  out of  5 rating by Matt Johnson
"Angel is always very friendly, helpful, and informative. I highly recommend her for any insurance needs"

Jenny Ehrnthaller

August 30, 2023

5  out of  5 rating by Jenny Ehrnthaller
"I have worked with Anna and her team at State Farm for about 5 years now, and words cannot express the outstanding customer service I have experienced throughout this time period. Anna always responds to me both promptly and directly whenever I have a question or issue. She is so personable and clearly wants the best for her clients. I unfortunately hit a deer just a few days ago, and it had been awhile since I had been in contact with Anna. I emailed her about the incident (which happened over the weekend), and just as usual, Anna responded first thing Monday morning with the information I needed. I also received a call not too long afterwards from Megan, who I also have worked with from Anna’s office, who is both super sweet and subject matter expert in the insurance realm. Megan wanted to make sure I was aware of what my policy covered as well as how the claims process worked, if I were to submit one. It felt above and beyond, as I received advice that was in my best interest as a customer. Anna also referred me to an auto body shop (Gallo-Miller), to which I received just as excellent customer service as I do with Anna and her team at State Farm. The person I worked with there, Cory, knew Anna, and part of our conversation described how insurance agents these days can seem impersonal due to available technology and how rare it is to find ones that actually spend time with their clients to fully understand their needs. Anna is clearly one that does and is a rarity. So, Anna, thank you for all that you do (for me, and all of your clients) and most importantly, thank you for helping us to feel comfortable with the decisions we make regarding insurance/policies. You are an absolute rock star, and I look forward to continuing to work with you and your amazing team!"

Dillon Nelsen

August 30, 2023

5  out of  5 rating by Dillon Nelsen
"I worked in the auto industry and had cheap and admittedly not so good insurance most of my adult life. My significant other started a new career with Anna and I ended up switching my business to State Farm. It went so well I also switched my career as well. I can’t recommend Anna enough! I’ve fully switched to State Farm and have absolutely no regrets!"

Tina Brenes

August 30, 2023

5  out of  5 rating by Tina Brenes
"Besides a wonderful looking office, the staff is sharp as tacks and things get done immediately and the prices for the insurance coverage are great. What more could one ask for"

Michael Schwartz

August 21, 2023

1  out of  5 rating by Michael Schwartz
"We got a 6-month quote and accepted this quote after fully disclosing everything negative about our driving history (ONE citation in half a decade, got busted doing ELEVEN over on the interstate). Furthermore, a simple public records-pull & they can see everything as well; we had absolutely nothing to hide. Then fast-forward to today (a few weeks later), we just received a Cancellation Letter. We called our agent Anna Schappaugh & she told us that our original quote was no-good because an ex-employee somehow missed putting the citation in the system. Betcha money, I promise they said he actually got PROMOTED to being an agent (I think she said his name was Tony)! So now, State Farm wants an extra three-digits a month for insurance for ONE citation TWO YEARS ago!! Talk about a total BAIT-AND-SWITCH!! Whatever happened to verbal contracts, idk. WE WERE HONEST!!! Would recommend staying away until they make it right!! Let's paint a picture: you'll shop around & probably find a better price with State Farm and then AFTER you've cancelled your previous insurance, State Farm underwriting sends you a Cancellation Letter two weeks into your new policy unless you pay MORE MONEY into their unfair business practice. Anna said the only thing this review does is possibly damage her small business image. But uhhh.. the "small business" is linked to the bigger business and between the two of them, we consumers received the short end of this unfair business practice. It's going to cost us hundreds of dollars to switch insurance carriers AGAIN. They got us good; hook, line, & sinker! ...and if this is an example of being "like a good neighbor"......"

Sarah Lou

August 11, 2023

5  out of  5 rating by Sarah Lou
"Anna and her team go above and beyond!"

Chris Bock

June 30, 2023

5  out of  5 rating by Chris Bock
"Best thing I've done is transferring my home and auto insurance from another office to hers! Excellent and KNOWLEDGEABLE staff that does everything they can when you need it!"

Matt Sly

June 17, 2023

5  out of  5 rating by Matt Sly
"We just found this State Farm office and are happy with the discovery. The customer service was fantastic, responsive and thorough. They explained everything and took the time to create the best plans for our family. Clearly insurance choices have many options, but the people working here made this an ideal choice for coming back to State Farm."

Thomas Hardesty

September 15, 2022

5  out of  5 rating by Thomas Hardesty
"Anthony has been great, he helped me get the insurance on my Jeep and has been very helpful with giving me quotes for a possible new motorcycle! He will definitely take care of you and make sure your experience is smooth sailing!"

Martina Del Cerro

August 18, 2022

5  out of  5 rating by Martina Del Cerro
"Very helpful and patient personnel, they walked me through all insurance details and explained to me all confusing terminology. Would definitely recommend"

Taylor Sanchez

July 20, 2022

5  out of  5 rating by Taylor Sanchez
"Anna and her team are amazing. I been a customer of hers for about 5 years now. She has me covered with my Auto, life and business insurance. She has such great character and it truly shows when you work with her. Whatever you need, She's your girl. She helped getting my business insurance switched to state farm and saved me thousands a year. Thank you, Anna!!!"

Hedy Bourland

May 9, 2022

5  out of  5 rating by Hedy Bourland
"Anna and her team are wonderful people to work with. They go above and beyond to ensure you get the right coverage and price for all your properties whether it’s home auto camper or toys, aka side by sides atv’s. I’ve had other company’s call and no one can give me the coverage for what I have at the price Anna’s team can."

Derek Schultz

May 9, 2022

5  out of  5 rating by Derek Schultz
"Always have been taken care of and made feel welcome, and I’ve insured through Anna and Anthony at this location for 7 years so far and never had a problem with claims or changing my plan"

Tearice Moore

April 13, 2022

5  out of  5 rating by Tearice Moore
"good Friendly people and customer service"

Mya Guice

March 8, 2022

5  out of  5 rating by Mya Guice
"I am very satisfied! Anthony is an awesome guy and also is very patient when it comes to the insurance process."

Abby Hundley

March 8, 2022

5  out of  5 rating by Abby Hundley
"Absolutely satisfied with this insurance. I have auto renters and life and love how on top of things my insurance agents are. They are to the point, talk to me like i am family and have great rates. I recommend State Farm to everyone!"

Michel Schneider Bernotas

February 16, 2022

5  out of  5 rating by Michel Schneider Bernotas
"Great experience! Anna’s team is so kind, helpful, informative. I highly recommend contacting this office for all your insurance needs."

Bonnie Pettway

August 17, 2021

5  out of  5 rating by Bonnie Pettway
"Has the best price for my car insurance and I went on to get renters insurance and got a great deal which also helped take money off of my car insurance I'm always looking for a great deal every little bit helps. 😇🙏"

Maggie Kolb

June 26, 2021

1  out of  5 rating by Maggie Kolb
"Not handicao accessible"

Tim Offenstein

May 3, 2021

5  out of  5 rating by Tim Offenstein
"Anna recently became our State Farm agent and my wife Deneen and I couldn’t be happier. She stayed the course and as a result of her persistence, our house has been restored after it was damaged in last year’s hail storm. Anna has been extremely helpful, responsive, and congenial whenever we’ve had questions or concerns. She is proof that your agent makes all the difference in the world. We are thankful for and highly recommend Anna as an insurance agent."

Grace Burleson

April 21, 2021

5  out of  5 rating by Grace Burleson
"Anthony was super helpful and patient when I came in to talk about pet insurance. He answered all my questions and was honest about if I needed it or not, super great guy to work with. Everyone was super friendly at the office and I could tell that they had the best interest of their customers at heart! I highly recommend!"

Joe S

April 20, 2021

5  out of  5 rating by Joe S
"Fast, Friendly service. Always a Pleasure!"

Christian Kebr

April 16, 2021

5  out of  5 rating by Christian Kebr
"This is a great office with exceptional customer care and a dedication to the humanization of financial services. Anna worked with me directly in the acquisition of my first life insurance policy and I couldn’t be happier with the service I was provided."

James Fellmann

April 15, 2021

5  out of  5 rating by James Fellmann
"I'm 67 yrs old and have had a number of Insurance Agents and Companies in my life. I have NEVER had better service and personal attention than I have received from Anna's office. I recommend them to everyone I can. If one is looking for quality insurance, represented by people who care and are great at attention to detail, you can't go wrong with Anna and her team."

Makenzie Milchuck

April 13, 2021

5  out of  5 rating by Makenzie Milchuck
"I’ve never had such a great experience with an insurance company. The staff work together to make sure all my needs are met, especially when I added business insurance to my policy. Megan always is very welcoming, and makes me feel like I’m apart of their family! Anna has been a joy as well. I 100% recommend them. You will not be disappointed!"